ฺBoutique Client Development Manager - Emporium, Thailand Position Job Title: Boutique Client Development Manager Location: Emporium Boutique, Thailand Experience required: CDM & Marketing Christian Dior Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.

We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Job responsibilities Key Responsibilities Drive the performance of CDM actions in the boutique by supporting the teams with daily actions Retain and Develop Existing Clients: Implement new client development strategies, initiatives and activities set forth by the regional and local client development management team to do develop, understand clients and enhance their experience.

Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits.

Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential with your location Develop a portfolio of clients at CCIV and Elite level Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and Client Development Ambassadors Develop strategies and implementation plans in specifically arranging for personalized gifts and experiences for clients according to the local guidelines.

Recruit Clients within and outside the boutique for new clients: Develop multi-sourced clientele to ensure on-going clientele interest and participation Implement new client development initiatives/activities to fulfil various types of customers’ request and interest Client Service: Constantly reinforce and review the operations which offers a range of unique, exclusive, quality and personalized services to Dior VIP clientele Create opportunities, execute and develop one-to-one private viewings (OTO) in boutique and maximize the usage To deal effectively with client complaints by liaising with the line manager when necessary.

Monitor Client Marketing tools and associated operations: Collect catalogues, look books and gifting requests from the Boutiques and place orders and work with Client Marketing team Receive and dispatch communication tools and gifting, etc.

Improve database accuracy and CRM system on hand to optimize the boutique KPI’s, monitor the capture rate performance Profile ► Education & Professional Qualifications University or College Degree in relevant field ► Work Experience  Minimum 5 years relevant working experience in the high-end niche market Luxury retail experience preferred ► Skills Retail product knowledge is an advantage Proficiency in Microsoft computer applications (Excel, Word, Power Point) and email skills required Knowledge in SQL or CRM system is an advantage Fluent in English both written and spoken is essential Ability to speak Mandarin and a second language would be an advantage Highly innovative and creative with constant drive for improvement and a passion for customer centricity Must have strong interpersonal skills and project management skills ► Qualities Energetic and able to multitask Able to meet aggressive deadlines under pressure with limited resources Organized, accurate and highly detail orientated Experience in managing multiple projects and able to work independently and as a team Ability to maintain a professional demeanor, working gracefully with others even when under pressure Strong fashion sense